My name is Stefanie Winkelmann. In my professional career, I've worked my way from the friendly voice on the other end of the hotline to a team lead, freelancer and head of support.
What makes me special are a strong technical background, excellent communica skills and 15+ years of professional experience in providing and managing customer service. I'm eager to build and improve support teams to raise customer engagement and satisfaction. In previous positions, I've built teams of up to 14 support agents from scratch, ensuring above-average customer satisfaction and team efficiency.